This blog was written by me ten years ago. while going thro it felt like republishing. http://creative.sulekha.com/dress-code_133416_blog
HAPPY BIRTHDAY BANK OF BARODA
"Rupees eight hundred penalty for an improperly presented cheque?" This is the beginning of an argument between a customer and the bank clerk. The customer had forgotten to sign the cheque and it bounced though all other things were correct and the bank charged Rs. 800/- for the mistake treating it as an offence. A car worth eighty lacs was bought with bank loan where the delivery of the car was delayed beyond the auspicious month for want of full payment by a mere Rs. 400/- which the bank deducted from the loan amount as part of processing fee with the explanation 'though processing fee is waived this fee is compulsory'. In both the cases the customer service was behaviorally very polite, courteous, friendly and even sophisticated in words in that Private Bank. Garden Silk Mills in early eighties signed an Agreement with their Union a couple of months before Diwali that resulted in payment of huge arrea...
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